ATS360 FAQs
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Frequently Asked Questions (FAQs)
- What is ATS360?
Answer. ATS360 is an Applicant Tracking System built on the NetSuite platform, designed to streamline and optimize recruitment processes. It integrates seamlessly with NetSuite and helps manage job postings, candidate tracking, and hiring decisions in one centralized system.
- How do I create a new job posting in ATS360?
Answer. Step-by-step guide on How to Create New Job Opening
- Can I manage internal job postings for current employees?
Answer. Yes, ATS360 includes an Internal Career Portal that allows current employees to apply for internal positions, promoting career growth within your organization.
- How does ATS360 help with candidate screening?
Answer. ATS360 allows you to create custom screening questions to filter applicants early in the process. The system automatically parses resumes and ranks candidates based on predefined criteria, saving time on manual reviews.
- How do I track applicants through different stages of the hiring process?
Answer. For Instructions on managing candidates in the pipeline and moving them through stages, go to Job Application Process
- Can I customize the stages of the recruitment process in ATS360?
Answer. No. Contact ATS360 support team
- How do I schedule an interview with a candidate?
Answer. Steps to schedule interviews and integrate with external calendars (e.g., Google, Outlook), go to Job Interview Process
- How do I reject a candidate and send a rejection email?
Answer. Instructions for rejecting candidates and sending personalized rejection emails.Go to Application Rejection Process.
- Can I upload and attach documents to a candidate’s profile?
Answer. Yes. Go to the New job invite button on Dashboard> Click on Files Tab at the bottom> Attach resumes, cover letters, and other documents to a candidate’s application.
OR Go to Received Applications> Click Edit >Click on Files Tab at the bottom> Attach resumes, cover letters, and other documents to a candidate’s application.
- How do I generate reports on candidate applications and recruitment metrics?
Answer. Recruitment metrics, including KPIs and other reports, are available on your Dashboard or you can add them easily from Set Up.. You can pull the Excel spreadsheet format as well. If you need to generate reports that were not configured before the Go-Live, please reach out to the ATS360 support team for assistance.
- How do I add or remove users from my ATS360 account?
Answer. Contact ATS360 Support team.
- How do I edit or delete an existing job posting?
Answer. Steps to modify or remove job postings that are no longer active.
To Edit, go to Job opening>Open>Click on Edit> Update the form>Save.
To Delete, go to Job opening>Open>Click on Edit at the top Bar
13. How can we reject candidates in bulk?
Answer. When you close a job posting, it will give you a pop-up message asking if you would like to reject candidates applied for that particular job > would you like to send a rejection email.
14. How do I export candidate data from ATS360?
Answer. When you open an application record, you'll see a 'Share Application' button. This feature allows you to email the application directly to the recipient of your choice.
15. Can I integrate ATS360 with other platforms (e.g., NetSuite, payroll systems)?
Answer. ATS360 is Built within NetSuite. That means it's just a plug and play tool in the NetSuite ERP environment.
- How can I provide feedback or request new features for ATS360?
Answer. Connect with our ATS360 team via email or phone
17**. Can ATS360 work without SuitePeople?**
Answer. Yes, ATS360 works independently of SuitePeople. While it complements SuitePeople, it can be deployed on any NetSuite installation with or without SuitePeople integration.
18. How does ATS360 help with offer generation?
Answer. ATS360 generates offer letters using customizable templates. Once a candidate is approved, you can select the offer letter templates available, and send the offer letter directly from ATS360, ensuring consistency and reducing manual work. Go to Offer Journey
19. What happens after a candidate accepts an offer?
Answer. Once an offer is accepted, you can move the candidate’s profile to the Hired stage. In that stage you convert the candidate to the employee record. Click the Convert to Employee transferring all relevant application data to the employee record. It also automates the distribution of onboarding documentation to the new hire. Click on the Onboarding button to share the documents.
20. Can I track my recruitment metrics with ATS360?
Answer. Yes, ATS360 provides data-driven insights through customizable KPIs and reports. You can track recruitment metrics such as time-to-hire, job posting performance, and candidate progress.
21. What is the Wallet Functionality in ATS360?
Answer. ATS360’s Wallet Functionality allows you to manage your job board advertising budget. You can allocate budgets to different job boards, track spending, and optimize your advertising campaigns in real time.
22. How do approval groups work?
Answer. ATS360 allows you to set approval groups for individuals who do not have direct ATS access. These groups can review and approve candidates before they move to the offer stage, ensuring the right approvals are in place.
23. How does ATS360 integrate with NetSuite?
Answer. As a NetSuite SuiteApp, ATS360 runs directly within the NetSuite environment. It fully integrates with SuitePeople and other NetSuite modules.
24. Is customer support available for ATS360 users?
Answer. Yes, ATS360 comes with dedicated customer support and training resources to help you implement and use the platform effectively. You can reach out to our support team anytime for assistance.
25. How do I access the ATS360 Knowledge Base?
Answer. ATS360 provides a comprehensive Knowledge Base that includes articles, guides, and FAQs to help you navigate the system. You can access this from the dashboard under the "ATS Answers" section.