Account Executive

Contact: careers@netdynamicinc.com
Job Type: Full-time

About NetDynamic Consulting

NetDynamic Consulting is an official NetSuite Alliance Partner serving clients across multiple industry verticals and delivering successful NetSuite ERP implementations. A team of technical professionals, CPAs and MBAs, we provide high-touch, customized services to help businesses scale with NetSuite cloud solutions.

This is a new role, that will assist the Sales Department as well the Professional Services.

Job Responsibilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and
    in-person meetings
  • Develop a trusted advisor relationship with key accounts, customer
    stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to
    customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal
    and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading
    professional publications; maintaining personal networks; participating in
    professional organizations
  • Enhance department and organization’s reputation by accepting ownership
    for accomplishing new and different requests; exploring opportunities to add
    value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional
    client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Responsible for working with the Sales team to onboard and integrate new
    clients and developing existing client relationships
  • Liaise between the customer and internal teams

Qualifications:

  • Bachelor’s degree in sales, communications or related field
  • More education or experience may be preferred
  • Exceptional verbal and written communication skills
  • Ability to collect, track and analyze large amounts of data
  • Adaptability and strong problem-solving skills
  • Excellent active listening skills
  • Ability to build rapport and collaborate with others within the company and
    externally
  • Understanding of consumer behaviors and industry trends
  • Extensive, accurate product knowledge
  • Proven track record of increasing deal size and accelerating the buying
    process and sharing add-ons
  • In-depth understanding of NetSuite and the Pre-sales process